If you want to save time while preparing the Cisco Channel Partner Program Certification exam, then choose
Cisco 820-605 exam questions of DumpsSchool. Customer Success Manager or other candidates of this certification can acquire useful knowledge about Cisco Customer Solutions topics by preparing updated Cisco 820-605 exam questions of DumpsSchool.
Try it Latest DumpsSchool 820-605 Exam dumps. Buy Full File here: https://www.dumpsschool.com/820-605-exam-dumps.html (50 As Dumps)
Download the DumpsSchool 820-605 braindumps from Google Drive: https://drive.google.com/file/d/1Lrpv64o0XS5da3-3v3Yg79lovmfon4s8/view (FREE VERSION!!!)
Question No. 1
Which key industry trend explains the need for companies to invest in a Customer Success practice and Customer Success Manager role?
A. Service organizations must evolve from a ”break fix” business model to proactive and pre-emptive services that help prevent problems for customers before they arise and accelerate solution adoption. The CSM advises and professional services team on the best services to position.
B. IT budgets are shifting to line of business decision makers who want to understand the business outcomes from technology investments before they purchase. The CSM supports sales with use cases and testimonials for proposed solutions.
C. IT is increasingly adopting new consumption models. In a subscription economy, customers can cancel subscriptions if business value and tangible outcomes are not realized. The CSM ensures that the customer’s business outcomes are achieved with the shortest time to value.
D. The accelerated pace of innovation in the era of the Internet of Things confuses many customers. A CSM helps sales position the right technologies that will accelerate success for their business.
Question No. 2
Which statement describes the difference between customer success and customer sales?
A. Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
B. Customer sales is about getting customers to utilize their solutions to get the value they intended.
C. Customer sales is about getting customers to utilize their solutions to get the value they intended.
D. Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.
Question No. 3
What is the best method to measure customer consumption of technology?
A. telemetry and analytics
B. recurring revenue management
C. enterprise CRM and incident management
D. content management
Question No. 4
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
A. No action is necessary as long as the health index is green
B. Observe the online image of the customer
C. Review and update the success plan for ongoing activities
D. Manage the service issues and escalations
E. Join the sales and marketing strategy meetings
C, D Answer:
Question No. 5
The Customer Success Manager notices that their customer has delayed going into production. Which action does the Customer Success Manager consider?
A. Suggest that the customer replace their existing staff
B. Provide the customer with a chargeable deployment service
C. Re-enforce the time to value of the solution
D. Give the customer a discount on a future purchase
820-605 Dumps Google Drive: (Limited Version!!!)
Exam Vendor: Cisco dumps