Free Microsoft MB2-714 Exam Dumps – [Feb-2018 Dumps]

By | February 27, 2018

Once you are up to appear in the Microsoft Certified Professional MB2-714 exam. You may come across a variety of websites and platforms that will be facilitating you in achieving your goal. But afterwards you will find it that only a few of them provide you assistance to pass Microsoft Dynamics CRM 2016 Customer Service MB2-714 Exam. In order to pass Microsoft MB2-714 Exam, the most important element is to check the quality of that particular Microsoft Dynamics CRM 2016 Customer Service exam dumps which you are selecting for dragging off your desired MB2-714 certification exam.

♥ VALID MB2-714 Exam Questions 2018 ♥

MB2-714 exam questions, MB2-714 PDF dumps; MB2-714 exam dumps:: (90 Q&A) (New Questions Are 100% Available! Also Free Practice Test Software!)

Latest and Most Accurate Microsoft MB2-714 Dumps Exam Questions and Answers:

Version: 9.0
Question: 21

You have a Dynamics CRM organization that has Unified Service Desk implemented.
The system administrator recently made several configuration changes to Unified Service Desk from within CRM.
Users report that they fail to see any of the changes in the Unified Service Desk client. The changes are visible from CRM.
You need to ensure that the changes are visible from the Unified Service Desk client.
What should you do?

A. Reload CRM in the browser.
B. Publish the changes in CRM.
C. Restart the Unified Service Desk client.
D. Export and import the changes.

Answer: C

Question: 22

A user named User1 creates a new case for a customer. The case is assigned to a queue named Help Desk.
A user named User2 claims the case from the queue and resolves the case.
The customer reports that the issue still exists. A user named User3 reopens the case.
You need to identify the current owner of the case.
Who should you identify?

A. the Help Desk team
B. User1
C. User2
D. User3

Answer: A

Question: 23

You implement Unified Service Desk in your Dynamics CRM organization.
You need to add a button to a Unified Service Desk toolbar that will load a CRM page to a hosted control when the button is clicked.
What are two Unified Service Desk components that you can use to achieve the goal? Each correct answer presents a complete solution.

A. forms
B. action calls
C. scriptlets
D. Window navigation rules

Answer: AB

Question: 24

You are a customer service representative.
You use the interactive service hub and a multi-stream interactive dashboard.
At the beginning of your shift, you need to view the high-priority open cases and to move them to one queue. What should you do first?

A. Perform an Advanced Find.
B. Perform a Global Search.
C. Apply a hierarchal view.
D. Apply a global filter.

Answer: D

Question: 25

You work for a call center that uses Dynamics CRM for case management. You need to recommend a solution that meets the following requirements:
• Provides customer service representatives with a pop-up window initiated by the phone system
• Provides a mechanism to view data*from several different line-of-business applications based on contextual information in CRM
Which technology should you include in the recommendation?

A. the interactive service hub
B. FieldOne
C. Microsoft Parature
D. Unified Service Desk

Answer: B

Question: 26

You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?

A. a selection rule as Least Busy
B. the available capacity of the service scheduling rule
C. the van work hours as non-overlapping
D. a selection rule as Most Busy

Answer: D

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